IdentoGO by IDEMIA was one of the first agencies to be Canadian Criminal Real Time Identification Services (CCRTIS) certified for electronic fingerprint submission, and is currently the largest accredited fingerprint service provider in Canada.
We have been fingerprinting Canadians since 1994. IdentoGO by IDEMIA is the only vendor in Canada that provides the service and also manufactures its own FBI and CCRTIS-certified electronic fingerprint capturing device and CCRTIS certified software. Digital fingerprint records are submitted directly to the RCMP from our locations electronically so that citizens receive criminal history results in days instead of months.
Thousands of agencies and businesses have taken advantage of our proven methods and expertise to print more than 8 million people across North America.
We are the fingerprinting experts so you don’t have to be.
With IdentoGO by IDEMIA, you are assured of:
IdentoGO by IDEMIA provides mobile, on-site electronic fingerprint services for companies or agencies requiring the processing of multiple applicants.
This service is ideal for handling large fingerprinting backlogs, hiring surges or the opening of new locations. Our professional and courteous fingerprint technicians equipped with mobile electronic fingerprint systems can fingerprint your group at the location of your choice. IdentoGO by IDEMIA brings convenience and flexibility to your background screening needs.
IdentoGO by IDEMIA on-site fingerprint sessions provide:
What is "Digital Fingerprinting"?
Digital fingerprinting is the electronic capture of a person's fingerprints via an optical scanner at a capture station. The scanned fingerprints, along with the application details are then formatted into a standardized electronic package that is attached and emailed via a secure link directly to the RCMP's Canadian Criminal Real Time Information System (CCRTIS). CCRTIS compares the fingerprint package against the RCMP's criminal record database. If no record is present, the RCMP will issue a certificate indicating a clear record. If the applicant does have a criminal record this will be indicated in the results.
Who needs to be fingerprinted in Canada?
How long will it take for digital fingerprints to be processed by the RCMP?
If the applicant does not have a criminal record and has never been fingerprinted for a criminal offence in Canada, the RCMP will make every effort possible to process the request within 72 hours of receiving the electronic submission. This means that the RCMP will put the results in the mail for mailing back to the applicant or third party within 72 hours. In view of this, please ensure sufficient time is allowed for receipt of the results in the mail before commencing inquiries about the status of fingerprint records. If a criminal record is encountered during the verification process, processing will be increased to 120 days.
Can all applicants choose digital fingerprints?
Digital fingerprinting is available to most applicants for the majority of application types. However in some cases, e.g., submissions to the FBI, applicants may not use digital fingerprinting. For these situations we offer traditional ink and roll fingerprinting. Our fingerprinting professionals can advise you on whether you may opt for digital fingerprinting or if you must use ink and roll fingerprinting.
How can I find out about the status of a submission once it has been sent to the RCMP?
Once IdentoGO by IDEMIA submits your fingerprints electronically you will receive confirmation via e-mail (if an email address is provided on your application) that your fingerprints have been successfully received by the RCMP. If you require further information or have questions regarding your fingerprints you can contact the RCMP Civil Fingerprint Screening Services via email at firstname.lastname@example.org.
Do I need an appointment to be fingerprinted?
Appointments are not needed at most of our locations. Please contact your local office for directions, business hours and any special instructions in order to complete your application.
How long will it take for my fingerprints to be taken?
Our digital process is fast, efficient and clean. A complete fingerprint session normally takes approximately 15 minutes to complete
How are my results obtained?
Each applicant's criminal record verification results can be sent directly to the individual or to a designated third party, such as an employer, immigration or pardon agency. If an applicant is under the age of 18 their results must be returned directly to the home address of the applicant. Please ensure that all of the address information for the applicant or third party is readily available during the application process.
Can I get a copy of my application?
All applicants can receive a true copy of the digital submission to the RCMP. An additional charge may apply.
What identification do I need to bring with me to my appointment?
You must provide two pieces of valid government-issued identification, at least one of which must be a photo ID.
The following types of identification are acceptable:
Should I bring anything else with me to my appointment?
Please note that it is recommended that applicants have with them any letter or file number provided by the requesting agency (if applicable). All digital fingerprinting requests for Canadian Citizenship must include a letter from Citizenship and Immigration Canada. This letter must include the address for third party results submissions and should have a CIC file number. Please ensure this letter is available during your fingerprinting session.
Once IdentoGO by IDEMIA submits your fingerprint record to the RCMP electronically we will receive no further information about the status of your file. You will need to contact the RCMP directly for any follow-up questions regarding your fingerprint records.
If you provided an email address on your application, you should, under normal circumstances, receive a confirmation email that your prints were received by the RCMP. If there is a problem with your fingerprints you should also receive an email instructing you to contact the agency that submitted your prints. If you have not provided an email address, any problem with your file will be brought to your attention when you receive your results from the RCMP.
Information relating to your fingerprint submission should be directed to the RCMP at: email@example.com.
You need to provide your full name, date of birth, the type of application submitted (Vulnerable Sector Check, Criminal Record Check, etc.), the date your application was submitted to the RCMP and a daytime contact phone number where you can be reached. Results of electronic fingerprint submissions where no criminal record has been found will normally be mailed by the RCMP within a 72 hour time frame.
Please note: Do not expect an immediate e-mail response from the RCMP.